Shipping Policy

Effective Date: December 31, 2024

Contact Information:

Shipping Policy Overview

At BRIGHTHATO, we are committed to delivering your bonsai trees and gardening supplies with care and efficiency. This policy outlines our shipping process, timeframes, and guidelines to ensure a seamless experience for our customers.

Shipping Locations

  • Domestic Shipping: We ship across all U.S. states, including Hawaii and Alaska.
  • International Shipping: Available to select countries. Shipping costs and delivery times may vary based on the destination.

Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Overnight Shipping: Available for select locations; delivery within 1 business day.

Shipping Fees

  • Shipping fees are calculated based on the weight, size, and destination of the order.
  • Orders above $100 qualify for free standard shipping within the U.S.

Order Tracking

  • Once your order is shipped, a tracking number will be provided via email.
  • Use the tracking link to monitor your shipment’s progress in real-time.

Delivery Guidelines

  • Please ensure your shipping address is accurate to avoid delays or additional fees.
  • BRIGHTHATO is not responsible for lost or delayed deliveries due to incorrect address information.

Damaged or Lost Shipments

  • If your package arrives damaged or is lost during transit, contact us within 48 hours of delivery.
  • Provide photos of the damaged product and packaging for a prompt resolution.

Shipping Restrictions

  • Some bonsai species may have restrictions based on state or country regulations.
  • We will notify customers if their selected product cannot be shipped to their location.

Returns and Refunds

  • Returns are accepted for damaged or incorrect items.
  • Customers must report issues within 7 days of delivery to qualify for a return or refund.

Customer Support

For any shipping-related inquiries, feel free to contact us at:

Shop confidently at BRIGHTHATO, knowing your bonsai and gardening essentials are in good hands.